Who we are
Our website address is: https://silnsoul.com. It is a brand owned by the sole proprietorship “Riddhi Silver”, based out of Dadar, Mumbai. Contact details can be found on Contact Us page.
Media
At SilnSoul, we value your privacy and respect your rights regarding media content uploaded to our website. This policy outlines how we handle media files uploaded by users.
What is Media Content?
Media content includes images, videos, and other multimedia files uploaded by users to our website.
How We Handle Media Content
- Public Accessibility: All media files uploaded to our website are usually publicly accessible. This means that anyone visiting our website may view and access the uploaded media content.
- User Responsibility: Users are responsible for the media content they upload to our website. By uploading media files, users agree to comply with our terms of service and ensure that the content does not infringe upon any copyrights or violate any laws.
- Content Moderation: We reserve the right to moderate and remove media content that violates our terms of service or is deemed inappropriate. This includes content that is offensive, illegal, or infringes upon the rights of others.
- Copyright Protection: We respect the intellectual property rights of others and expect users to do the same. If you believe that your copyright has been infringed upon by any media content on our website, please contact us immediately.
Your Rights
Users retain ownership of the media content they upload to our website. However, by uploading content, users grant us a non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, and distribute the content for the purposes of operating and promoting our website.
Data Integrity
Data Integrity Policy
At SilnSoul, we are committed to ensuring the integrity and security of the data collected and processed on our website. This policy outlines our approach to maintaining data integrity and protecting the information entrusted to us by our users.
What is Data Integrity?
Data integrity refers to the accuracy, consistency, and reliability of data throughout its lifecycle. It ensures that data remains unchanged and uncorrupted from creation to storage and retrieval, unless altered otherwise by SilnSoul executives at customer’s request or it’s own discretion.
Compliance with Regulations
We adhere to applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and other relevant legislation. We regularly review and update our data integrity practices to ensure compliance with legal requirements.
Data: What is collected and why?
We may gather the following details:
- Full Name
- Contact details such as email address and mobile number
- Address for facilitating the delivery of purchased products from our website & other sales channel
- Any other information pertinent to customer surveys or promotional offers
- Any other information helpful in protecting the platform against spam in the form of comments
Usage of Information Collected on our Website:
We collect data provided by you during the checkout process or when completing forms or surveys. This information aids us in enhancing your experience, introducing new products, and offering services. The primary uses include:
- Maintaining internal records
- Sending promotions on our product range
- Notifying about newly launched items
- Seeking opinions on trending topics
- Enhancing our products and website interface based on user interests
- Sharing important or exciting updates
We assure you that your information is not sold to any third party. If you previously consented to us using your personal information for direct marketing, you can change your preferences at any time by contacting us.
Cookies
At SilnSoul, we use cookies to enhance your browsing experience and provide personalized content and advertisements. By continuing to use our website, you consent to the use of cookies in accordance with this policy.
What are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They serve various purposes, such as remembering your preferences, analysing site traffic, and enabling certain features.
How We Use Cookies
- Essential Cookies: These cookies are necessary for the proper functioning of our website. They enable core functionalities such as page navigation and access to secure areas.
- Analytical Cookies: We use analytical cookies to track and analyse how visitors interact with our website. This helps us understand and improve the user experience.
- Marketing Cookies: Marketing cookies are used to deliver personalized advertisements based on your browsing behaviour and interests. These cookies may be set by third-party advertisers.
Your Cookie Choices
You have the option to accept or decline cookies when visiting our website. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, please note that blocking cookies may but not always, affect the functionality of our website.
For more information about cookies and how to manage them, you can visit www.allaboutcookies.org.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. Information in the form of cookies may be collected. The collected by SilnSoul will be treated as per the above stated policy. The data collected by any third party is out of the policy scope of SilnSoul.
How long do we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. This also does not cover any reviews or comments left on the website by you in the public domain.
Indemnity Clause
By using the services provided by SilnSoul, you agree to indemnify and hold harmless SilnSoul and its affiliates, officers, directors, employees, agents, and partners from any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising out of or in connection with your use of the website or any violation of these Terms of Service.
Possible Events to be Mentioned:
- Loss or Damage to Jewelry: While SilnSoul meticulously crafts each piece of jewelry with the utmost care, we understand that unforeseen circumstances may lead to loss, damage, or theft of your cherished items. We encourage our valued customers to take necessary precautions to safeguard their jewelry and reach out to us for assistance should any unfortunate incidents occur. Your satisfaction and trust are paramount to us, and we’re here to support you through any challenges you may encounter. However, we do cover returns and/or exchange of jewellery damaged due to inappropriate courier packing provided an unboxing video is provided to SilnSoul for checking and validating purposes. Please refer to our Returns and Exchange Policy.
- Allergic Reactions or Health Issues: While we take utmost care in crafting our jewellery products, SilnSoul advises customers to be mindful of potential allergic reactions or health issues that may arise from wearing certain materials. We encourage customers to review product descriptions and care instructions diligently before making a purchase, ensuring a delightful experience with our jewellery. You can also contact us, in case you need further clarification.
- Delivery Delays or Errors: SilnSoul understands the excitement of receiving your cherished pieces promptly. While we strive for timely delivery, we acknowledge that unforeseen circumstances such as shipping delays or address errors may occur. Rest assured, our team is committed to resolving any issues swiftly and ensuring your order reaches you with care and precision.
- Third-Party Content: SilnSoul occasionally provides links to third-party websites or content to enrich your jewellery experience. While we aim to curate valuable resources, it’s important to note that SilnSoul does not endorse or guarantee the accuracy of such content. We encourage you to explore these resources responsibly, knowing that your satisfaction and well-being remain our top priorities.
- Unauthorized Access or Cybersecurity Breaches: SilnSoul places a high priority on protecting your personal information and maintaining the security of our website. Despite our stringent security measures, we acknowledge the potential risks associated with unauthorized access or cybersecurity breaches. Should you have any concerns or encounter any suspicious activity, please don’t hesitate to reach out to us. Your privacy and peace of mind are of utmost importance to us.
Disclaimer:
This indemnity clause and the events mentioned above are intended to protect SilnSoul from liability to the fullest extent permitted by law. However, nothing in this clause shall limit or exclude any liability that cannot be lawfully excluded or limited under applicable law.